Refund policy
Return Policy
Return & Satisfaction Guarantee Policy
Custom Product Notice
All of our products are made-to-order and fully customized using your pet’s photo. Because each item is created specifically for you, we do not accept returns, exchanges, or cancellations once production has begun.
Please make sure your uploaded photo, spelling, size, and product selection are correct before placing your order.
Satisfaction Guarantee
Your happiness means everything to us. If your order arrives damaged, defective, or significantly different from the approved design, we will gladly make it right.
Depending on the situation, we may offer:
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A free replacement
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A design revision and reprint
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A partial or full refund (when appropriate)
Damaged or Incorrect Orders
If your item arrives damaged or incorrect, please contact us within 7 days of delivery with:
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Your order number
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A description of the issue
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Clear photos of the product and packaging
We cannot process claims without photo proof.
Photo Quality Responsibility
Print quality depends heavily on the photo you provide. While we enhance images when possible, we cannot guarantee perfect results from low-resolution, blurry, or poorly lit photos, and these cases are not eligible for refunds.
If we believe your photo may affect print quality, we may reach out before production.
Order Changes & Cancellations
Because production begins quickly, changes or cancellations are only possible within a short window after purchase. Contact us immediately if you need assistance.
Lost Packages
If your order is marked delivered but cannot be located, please first contact your carrier. If the issue persists, reach out and we will do our best to help.
Contact
For any concerns, please contact us at:
pettprint@gmail.com
We are committed to making sure you love your custom pet artwork and will always work with you to find a fair solution.